Conflict Resolution

Product Description

Overview

Understanding your own and others’ approach to conflict situations is critical for successful conflict management and resolution. Emily R. Cash, Psy.D., explores the principles of good communication in a conflict situation and offers strategies for effectively managing and resolving conflict.

Learning Outcomes

Participants will:

1. Explore a two-dimensional model of conflict resolution;
2. Identify common approaches to managing conflict; and
3. Learn practical “do’s and don’ts” for navigating conflict successfully.

Who Should Participate

Priests, deacons, religious, diocesan lay ministers, parish staff, seminarians, and those involved in vocations, formation, and personnel needs.

Reflection Questions

Questions for reflection and discussion prior to the learning session are provided below.

1. What is my typical approach to conflict?
2. Do I have certain “hot buttons” that cause me to overreact in a conflict situation?
3. Am I a good listener?