Getting Started

What exactly is a webinar?
A one-hour, live presentation by an expert facilitator. Participants view presentation slides via the Internet and listen to the facilitator through computer speakers or via telephone.

How do I sign up?
Join our experts online in just a few easy steps.

For individual purchases:

1. Choose a topic that interests you and click “Add to Cart” to purchase. You will receive an email from GoToWebinar with registration confirmation and instructions on how to join the webinar. NOTE: these emails often end up in spam or junk accounts – you may want to look there for the confirmation email. Contact us if you do not receive the GoToWebinar instruction email in addition to your order receipt.
2. On the day of the webinar, click the link in your confirmation email to participate. A software download may be required.
3. Connect to audio using your computer’s speakers OR call in to listen via phone.

For group members:

1. Login to your SLIconnect account and click “View Course” on the upcoming webinar that interests you. Click the blue “Register for Webinar” button on that page. You will receive an email from GoToWebinar with registration confirmation and instructions on how to join the webinar. NOTE: these emails often end up in spam or junk accounts – you may want to look there for the confirmation email. Contact us if you do not receive the GoToWebinar instruction email.
2. On the day of the webinar, click the link in your confirmation email to participate. A software download may be required.
3. Connect to audio using your computer’s speakers OR call in to listen via phone.

Not sure if you belong to a group? Contact us and we can look up your account.

What if I miss the live presentation?
Login to your SLIconnect account. A recorded version of the webinar will be available one to two business days after the live event. Your registration includes access to the presentation slides and learning materials.

Where is my confirmation email?
You will need the email with the link to participate in the live presentation. If you didn’t receive it after your purchase or registration, check your spam or junk folder to see if the email went there instead. Still can’t find it? Contact us and we can help. You will receive a reminder email on the day of the event, also.

Preparing to Participate

Will I receive a reminder email about the webinar?
Yes. You will receive a reminder email on the day of the event.

Do I need to download anything?
A software download from GoToWebinar may be required before participating in your first webinar. After you click the link to join the presentation a software download will begin. Follow the onscreen instructions for installation. The installation should take no more than a few minutes.

Where are my handouts?
Click the link in your reminder email to access the presentation slides. Or you can go to “My Courses,” click on the webinar, and find the handouts posted there. If you would like to print the pdf document, right click on the link to download it to your computer, then print from the downloaded file.

I want to show the presentation to my colleagues. Is that okay?
Yes! We encourage you to use SLIconnect resources for group continuing formation. Download our group formation technology guidelines (PDF)  for suggestions on how to set up a group session.

During the Webinar

Can I interact with the facilitator?
Yes. All participants may “chat” questions to the speaker at any time during the presentation.

Will other participants be able to hear me?
No. All participants are muted, so no one will hear your voice or any background noise on your end during the presentation.

Technology Requirements

What equipment do I need to participate in a webinar? 

• Windows or Mac computer
• Internet connection (broadband is best)
• Microphone and speakers (built-in or USB headset)

We recommend checking your computer to make sure it meets the system requirements below. GotoWebinar works on computers running the following operating systems:

• PC users: Windows XP or later; Windows 2003 Server or later
• Mac users: Mac OS X 10.7 (Lion) or later
• Mobile attendees: iPhone/iPad/Android smartphone or tablet

Learn more about GoToWebinar system requirements.

What if I can’t hear anything?

Telephone

1. Make sure you dial in using the number and access code provided in the control panel.
2. Could you have misdialed or made a bad connection? Try hanging up and calling the number in your confirmation email again.

Speakers

1. Make sure your computer speakers are on and the volume is turned up.
2. Do you have the correct audio option selected? You cannot use the Mic and Speakers option when you have Use Telephone selected.
3. Test your speaker setup. Click Audio Setup in the Audio Pane to select the correct device. Mac users should click the speaker icon in the Audio Pane to select the correct device.
4. Check the volume setting under Audio Setup. Click Speakers Setup and then click Play Sound. Adjust the slider bar to the desired volume.
5. You could have a bad connection. Switch to the Use Telephone option on your audio panel and then switch back to Use Mic and Speakers. This will reset the sound.

What if the person speaking sounds robotic, choppy or under water?

Telephone

1. Are you using a cellular, mobile or cordless phone? Try moving to another location with better reception, find another phone to use, or try the Mic and Speakers option, if possible.
2. You could have a bad connection. Hang up and call in again.

Speakers

1. You could have a bad connection. Switch to the Use Telephone option on your audio panel and then switch back to Use Mic and Speakers. This will reset the sound.
2. It could be an Internet bandwidth issue. Close any other web pages that are open, including file sharing and music and video streaming. If the Internet connection is still too slow, you may need to try the Use Telephone option.

Can I use my smart phone or tablet to access the webinar?
Yes. Visit the GoToWebinar site to learn more.

What if I still need help?
Visit GoToWebinar’s Online Meeting Support page or call 800-263-6317.