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Frequently Asked Questions – General

Visit our Webinar FAQ to learn more about how to participate in a webinar.

I am new to SLIconnect, and I want to register for a webinar. Where do I begin?

  • Browse courses to find a topic.
  • Choose “Add to Cart,” then choose “Proceed to Checkout” and provide the requested information.
  • Create a username and password to complete your purchase. Why do I need to create a username and password?
  • You will receive a confirmation email with information about how to participate on the day of the presentation. You will also receive an email receipt confirming your purchase.

I am a returning customer, and I want to register for a webinar. What do I need to do?

  • Login to SLIconnect with the blue “Sign In” button at the top right of the screen.
  • Browse courses to find a topic.
  • Choose “Add to Cart,” then choose “Proceed to Checkout” to complete your purchase.
  • You will receive a confirmation email with information about how to participate on the day of the presentation.

I am a group member, and I want to register for a webinar. What do I need to do? 

  • Login to SLIconnect with the blue “Sign In” button at the top right of the screen or choose “My Courses” if you are already logged in.
  • All upcoming webinars should be displayed; just click the “Register for Webinar” link.
  • You will receive a confirmation email with information about how to participate on the day of the presentation.

I don’t think I understand this whole webinar thing.

Read our Webinar FAQ to learn more.

I want to share an SLIconnect presentation with my colleagues. Is that okay?

Yes! We encourage you to use SLIconnect resources for group continuing formation. Download our group formation technology guidelines (PDF) for suggestions on how to set up a group session.

I am a returning customer, and I want to view my courses.

  • Login to SLIconnect with the blue “Sign In” button at the top right of the screen or choose “My Courses” if you are already logged in.
  • If you are registered for a webinar that hasn’t happened yet, you can find handouts and course information under “Upcoming Webinars” – just click on the course title.
  • If you registered for a webinar or e-workshop that has already happened, your course materials will be under “On-Demand Courses.”

What if I forgot my password?

Click the blue “Sign In” button at the top right of the homepage and click the “Lost your password?” link at the bottom of the login box to receive an email with a new password.

I received a new password, but I want to change it to something I can remember.

Login to your account with the new password, click “My Account” on the right side of the screen, and choose the “change password” option.

The on-demand videos won’t load. What do I do?

  • It could be an Internet bandwidth issue. Close any other web pages that are open, including file sharing and music and video streaming.
  • Try disconnecting and reconnecting to the Internet, or switching from a wireless to an Ethernet connection.

What if I forgot my username?

Contact us and we can help.

Why can’t I purchase a course without creating a username and password?

Your username and password allows you to login to access your course materials and on-demand recordings of webinars that have already occurred.

I didn’t receive a confirmation email.

Check your spam or junk folder to see if the email went there instead. Still can’t find it? Contact us and we can help.

I am not sure if I am a member of a group. How do I find out? 

Your group administrator will forward you an email with a Group Access Code. Use that information to create your account. Want to sign up? Learn more about group subscriptions.

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