Emotional Intelligence & Difficult People

Product Description

Overview

Emotional intelligence (EI) is how we express and manage emotions – our own, and the emotional response of others. Studies indicate that clergy and religious with high levels of emotional intelligence report elevated work satisfaction, strong leadership potential, effective conflict management style, advanced empathy skills and healthy relationships with their peers and congregants. In the second of this two-part series, Rev. Hugh Lagan, SMA, Psy.D., explores how emotional intelligence can help us successfully navigate complicated relationships.

You can also purchase part one, Emotional Intelligence & Effective Leadership, on-demand.

Learning Outcomes

Participants will:

1. Identify practical ways to build greater emotional health;
2. Gain insight into why some people are more difficult to work with than others; and
3. Learn specific EI communication and conflict management skills.

Who Should Participate

Priests, deacons, men and women religious, lay ministers, and those involved in vocations, formation, or clergy and ministry personnel needs.

Reflection Questions

Questions for reflection and discussion prior to the learning session are provided below.

1. Have I encountered “emotional bullies” in my ministry? How do I respond to these individuals?
2. Is EI more difficult for men than for women?
3. What is the difference between reacting and responding to difficult people?